It is recommended that you create a system restore point before beginning this procedure.
Generic Broadcom Bluetooth driver update (try first): download here
It is recommended to uninstall your Bluetooth software/drivers before running the below programs. These are only needed if the above does not resolve the issue:
Generic Broadcom Bluetooth driver install: download here
Generic Bluetooth driver: download here
Note: Dell uses Broadcom chips and HP drivers can be found here.