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Additional Support
 
Bluetooth® Support Guide

Thank you for your purchase of the MEElectronics Air-Fi Wireless Bluetooth headphones.
Below you will find pairing and instructional videos to help you get the most out of your headphones.


Video Guide Tutorial
MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Apple® iOS7 devices
MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Android devices
MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Apple MacBooks
MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Blackberry devices
MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Windows® Phone 8

MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Windows® 8

MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Windows® 7

MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones via NFC
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Product Manuals

MEElectronics Air-Fi Runaway Bluetooth® Headphone User Manual MEElectronics Air-Fi Venture Bluetooth® Headphone User Manual MEElectronics Air-Fi Matrix Bluetooth® Headphones User Manual

Click the above image to open the manual in your browser (Adobe Reader required). Right click on the link and select "Save Link As..." to download the manual to your computer.



Troubleshooting
Issue: Air-Fi headset won't pair
Resolution: Make sure the Air-Fi Bluetooth headphone is in pairing mode as indicated by the appropriate voice prompts and/or light pattern. Make sure Bluetooth on your device is turned on and your device is within range.
Issue: Air-Fi headset won't connect
Resolution: Make sure:
  • The headphones have previously been paired with the device
  • The headphones are turned on
  • Bluetooth is enabled on the device
  • The device is within range
  • The device is not connected to any other Bluetooth headset
  • The headphones are not connected to another device (or two devices if your headphones have Multipoint enabled).
If the devices are still unable to connect, power off your headphones and turn them back on. If problems persist, delete/unpair/forget the Air-Fi headphone on your device using the Bluetooth menu and pair them with your device again.
Issue: Red and blue lights flashing in an alternating manner
Resolution: Headset needs to be paired or re-paired with your device. To re-pair with an Apple device first open the Settings -> Bluetooth menu and find the Air-Fi headset in the Devices list. Tap the blue circle next to the headset name and choose "forget this device." The Air-Fi headset should disappear from the Devices list. Turn on the headphones and allow them to enter pairing mode (red and blue lights flashing in an alternating manner). They will now show up on the screen as "not paired." Tap the headset name on the screen to initiate pairing.
Issue: No sound or low volume
Resolution: Adjust the volume on your headset and device as both control the volume
Issue: Not charging
Resolution: If using a wall charger, make sure it is plugged in to a powered outlet. If using a computer, make sure the computer is on and the USB port has power. If you are using a car USB port, make sure the car is on.
Issue: Won't control calls/media players
Resolution: Your Air-Fi headphone is compatible with many Bluetooth versions, however not all versions of Bluetooth support these functions. Functionality is also dependent upon the device, operating system on the device, and application. Some functions, such as Rejecting a call, Redialing, or Voice dialing are only available if supported by your mobile phone. Please check the device manual for further information.
Issue: The tones and voice prompts are too quiet or too loud (for models with voice prompts)
Resolution: Increase or decrease the volume on the headphones and adjust the volume on your device to achieve the desired volume level. The tone and voice prompt volume levels will not change when adjusting the volume while a call is in progress.
Issue: Crackling noise, static, interference
Resolution: Make sure you are within range of your Bluetooth-enabled device. Bluetooth devices are susceptible to interference from other Bluetooth devices, microwave ovens, power stations and transmission lines, Direct Satellite Service (DSS), and wireless devices operating on the 2.4 GHz band. Eliminate as many potential sources of interference as possible while using your Bluetooth headphones.
Issue: Won't turn on or turns on and then off
Resolution: Charge your Air-Fi headset
Issue: There is a low battery alert tone every couple of seconds
Resolution: Charge your Air-Fi headset


MEElectronics Sport-Fi M6/S6 User Info Tutorial
 
Fit Guide

Thank you for your purchase of the MEElectronics M6, M6P or Sport-Fi S6 or S6P.
Please watch the videos below to ensure you get the best fit, comfort, and sound.


Video Guide Tutorial
MEElectronics M6 earphone fit guide
M6 FIT GUIDE



MEElectronics M6 earphone fit guide
S6 FIT GUIDE
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Video Guides:


Product Manuals
For more information on fit, functionality, and maintenance please refer to the included user manual.

MEElectronics Sport-Fi M6 Earphone User Manual MEElectronics Sport-Fi M6P Earphone User Manual MEElectronics Sport-Fi S6P Earphone User Manual
MEElectronics Sport-Fi Universal Armband User Manual

Click the above image to open the manual in your browser (Adobe Reader required). Right click on the link and select "Save Link As..." to download the manual to your computer.



Armband Guide
Using the Armband
The armband provides a secure and convenient way to hold your device during activities and allows use of touchscreens. Maximum screen size is 4.9”.
For Large Sized Arms
An additional Velcro strip is located in the carrying case to cover the rough Velcro area when necessary to prevent rubbing.
For Small to Medium Sized Arms
For Very Small Sized Arms


More Info
You may notice an improvement in sound quality over time as a result of burn in:
Q. What is burn in?
A. Burn in is the phenomenon of dynamic driver headphones improving their sound over the first several hours of use, with reports of improvements occurring anywhere from 8 hours to 100 hours of burn in.
Q. Do I need to burn in my earphones/headphones?
A. Burn in is not necessary to enjoy your MEElectronics headphones. However, many people report improvement in sound quality with burn in. Burn in will occur naturally while listening to your headphones, but if you are a critical listener, you may want to accelerate this process by letting music play at a moderate level continuously for anywhere from a day through a week.
Q. What is the best way to burn in my headphones?
A. While there are many methods of burning in headphones, playing sound through the headphones will result in burn in. There are different types of signals you can play to burn in your headphones, such as pink noise, white noise, and frequency sweeps, or just by playing your music. We recommend using the music you would normally listen to played at a loud level, but not louder than the loudest volume you would listen at.
Q. How long should I burn in my headphones?
A. Again, burn in is not necessary, but if you do decide to burn in your headphones the typical number of hours agreed upon on the headphone enthusiast site Head-Fi is 50 hours.
Q. I have burned in my headphones but don't notice any changes, did anything happen?
A. If you do not notice a difference after your headphone has burned in as everyone's auditory memory is different.

Troubleshooting:
Issue: No sound coming from your headphone
Resolution: Check that the headphone is plugged in all the way, audio is playing, volume is at the appropriate level, and the device has not been muted. Check another known working headphone to verify the issue.
Issue: One channel has no sound
Resolution: Check to make sure your headphone plug is inserted all the way in the jack of the connected device. Try rotating the plug to see if lint or dirt in the jack is causing problems. Try a different audio stream or file. Check another known working headphone to verify the issue.
Issue: Lack of bass, the sound is quiet, thin, tinny, and/or distant
Resolution: Fit and ear tips play a major role in how you hear your earphones, please watch the video and try different ear tips. Also, the large triple flange tips can bend in your ear canal muffling the sound.
Issue: Ear pieces won't stay in your ears
Resolution: Several things can cause the ear piece to come out of your ears including:
- Incorrect tip size for your ear canal. Try other sizes of ear tips.
- The earphones not inserted at the best angle for your ears.
- The ear tips have a buildup of bodily fluids. Clean the ear tips as described in the Care and Storage section of the online user manual.
- The memory wire isn't configured correctly for your ear shape
Issue: Sound Imbalance (sound is louder in one ear than the other)
Resolution: There are several possible reasons:
- The song or source is not balanced; try another song and/or source
- There is pressure buildup in your ear; release it by pulling back on the earphone housing, pulling the upper part of your ear to release the pressure, or both
- Your ears require different sized ear tips; swap the channels and see if you still hear an imbalance on the same side (i.e. put the left channel in your right ear and the right channel in your left ear)
- Your ear tip is not sealing properly; inspect the ear tip for tears and blockages and make sure it is installed properly
Issue: Crinking Sound (driver flex)
Resolution: A crinkling sound when inserting one or both of the driver housings is not unusual and is caused by air pressure in your ear compressing the very thin driver diaphragm. It can even lead to a temporary reduction or loss of sound after insertion. If you experience a reduction or loss of sound in one or both ears, you can pull on your ear lobe to relieve the pressure in your ear or pull the earphone out slightly, which should restore the sound. The crinkling will often diminish with time and use. Different ear tips may also reduce/eliminate the crinkling.
Issue: Static Crackling Sounds
Resolution: Static crackling from the earphones, microphone, or both can be caused by static electricity charge. This usually occurs during dry weather and with the use of heating or some air conditioning. If you are experiencing static crackling sounds, it is recommended that you relieve the static buildup or cease use of electronic devices. While damage from static electricity is not likely, it is possible.
Issue: Static or Other Noise When Plug is Moved
Resolution: If the plug or inside of the jack is not clean you may hear static, clicking, or other noise when the plug is moved. Please clean the plug with a soft cloth or isopropyl alcohol. For information on cleaning the inside of the headphone jack, please consult your phone/media player manufacturer.
Issue: The remote button is not working with your device (P version only)
Resolution: Visit our P Version Compatibility page to make sure the remote is compatible
Issue: Earphones sound hollow unless the remote button is pressed (P version only)
Resolution: Your device is not pin compatible with the M6P. You may purchase a TRRS adapter to resolve the issue. Please see our P Version Compatibility page for more info.
Issue: Random Remote Action (P version only)
Resolution: Lint in the jack of your phone can cause a short between the terminals, resulting in random button events. Please check the inside of your jack with a flashlight and consult the manufacturer of your device for the best way to clean the headphone jack. Moisture, including sweat, can also cause the remote button to short out. Please either allow the unit to air dry or use a hair dryer to dry out the remote.
Mobile Compatibility List
  Please see our Mobile Device Compatibility page for a complete mobile device guide and list to MEElectronics headsets with microphones.
Product Manuals & Trouble Shooting Guides
  Please see our Product Manual page for complete product manuals, warranty information, and troubleshooting guides on all MEElectronics headphones and earphones.
Warranty Information
  Please see our Warranty Information page for complete warranty information on all MEElectronics headphones and earphones.
Contact Us
 
Contact Us

Hours: 9:00AM ~ 6:00PM (PST)
Monday through Friday (except holidays)

For warranty questions, please see our warranty information page. Answers to common questions and troubleshooting help can be found on our User Manuals & Troubleshooting Guide page.

When contacting customer service, technical support, or warranty for product issues, please include: Order number and copy of receipt, model number, specific issue, media device used with earphones, and any other relevant information. If you do not see an email response, please check your spam folder.

Customer Service
customerservice@meelec.com
tech support
support@meelec.com
Phone
626 965 1008
Fax
909 494 3760
Sales Inquiries
sales@meelec.com
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