Bluetooth® Support Guide

Thank you for your purchase of the MEElectronics Air-Fi Wireless Bluetooth headphones.
Below you will find pairing and instructional videos to help you get the most out of your headphones.


Video Guide Tutorial
MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Apple® iOS7 devices
MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Android devices
MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Apple MacBooks
MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Blackberry devices
MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Windows® Phone 8

MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Windows® 8

MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones with Windows® 7

MEElectronics Air-Fi Bluetooth guide
How to pair Air-Fi Headphones via NFC
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Product Manuals

MEElectronics Air-Fi Runaway Bluetooth® Headphone User Manual MEElectronics Air-Fi Venture Bluetooth® Headphone User Manual MEElectronics Air-Fi Matrix Bluetooth® Headphones User Manual

Click the above image to open the manual in your browser (Adobe Reader required). Right click on the link and select "Save Link As..." to download the manual to your computer.



Troubleshooting
Issue: Air-Fi headset won't pair
Resolution: Make sure the Air-Fi Bluetooth headphone is in pairing mode as indicated by the appropriate voice prompts and/or light pattern. Make sure Bluetooth on your device is turned on and your device is within range.
Issue: Air-Fi headset won't connect
Resolution: Make sure:
  • The headphones have previously been paired with the device
  • The headphones are turned on
  • Bluetooth is enabled on the device
  • The device is within range
  • The device is not connected to any other Bluetooth headset
  • The headphones are not connected to another device (or two devices if your headphones have Multipoint enabled).
If the devices are still unable to connect, power off your headphones and turn them back on. If problems persist, delete/unpair/forget the Air-Fi headphone on your device using the Bluetooth menu and pair them with your device again.
Issue: Red and blue lights flashing in an alternating manner
Resolution: Headset needs to be paired or re-paired with your device. To re-pair with an Apple device first open the Settings -> Bluetooth menu and find the Air-Fi headset in the Devices list. Tap the blue circle next to the headset name and choose "forget this device." The Air-Fi headset should disappear from the Devices list. Turn on the headphones and allow them to enter pairing mode (red and blue lights flashing in an alternating manner). They will now show up on the screen as "not paired." Tap the headset name on the screen to initiate pairing.
Issue: No sound or low volume
Resolution: Adjust the volume on your headset and device as both control the volume
Issue: Not charging
Resolution: If using a wall charger, make sure it is plugged in to a powered outlet. If using a computer, make sure the computer is on and the USB port has power. If you are using a car USB port, make sure the car is on.
Issue: Won't control calls/media players
Resolution: Your Air-Fi headphone is compatible with many Bluetooth versions, however not all versions of Bluetooth support these functions. Functionality is also dependent upon the device, operating system on the device, and application. Some functions, such as Rejecting a call, Redialing, or Voice dialing are only available if supported by your mobile phone. Please check the device manual for further information.
Issue: The tones and voice prompts are too quiet or too loud (for models with voice prompts)
Resolution: Increase or decrease the volume on the headphones and adjust the volume on your device to achieve the desired volume level. The tone and voice prompt volume levels will not change when adjusting the volume while a call is in progress.
Issue: Crackling noise, static, interference
Resolution: Make sure you are within range of your Bluetooth-enabled device. Bluetooth devices are susceptible to interference from other Bluetooth devices, microwave ovens, power stations and transmission lines, Direct Satellite Service (DSS), and wireless devices operating on the 2.4 GHz band. Eliminate as many potential sources of interference as possible while using your Bluetooth headphones.
Issue: Won't turn on or turns on and then off
Resolution: Charge your Air-Fi headset
Issue: There is a low battery alert tone every couple of seconds
Resolution: Charge your Air-Fi headset


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