Issue: No sound coming from your headphone
Resolution: Check that the headphone is plugged in all the way, audio is playing, volume is at the appropriate level, and the device has not been muted. Check another known working headphone to verify the issue.
Issue: One channel has no sound
Resolution: Check to make sure your headphone plug is inserted all the way in the jack of the connected device. Try rotating the plug to see if lint or dirt in the jack is causing problems. Try a different audio stream or file. Check another known working headphone to verify the issue.
Issue: Lack of bass, the sound is quiet, thin, tinny, and/or distant
Resolution: Fit and ear tips play a major role in how you hear your earphones, please watch the video and try different ear tips. Also, the large triple flange tips can bend in your ear canal muffling the sound.
Issue: Ear pieces won't stay in your ears
Resolution: Several things can cause the ear piece to come out of your ears including:
- Incorrect tip size for your ear canal. Try other sizes of ear tips.
- The earphones not inserted at the best angle for your ears.
- The ear tips have a buildup of bodily fluids. Clean the ear tips as described in the Care and Storage section of the online user manual.
- The memory wire isn't configured correctly for your ear shape
Issue: Sound Imbalance (sound is louder in one ear than the other)
Resolution: There are several possible reasons:
- The song or source is not balanced; try another song and/or source
- There is pressure buildup in your ear; release it by pulling back on the earphone housing, pulling the upper part of your ear to release the pressure, or both
- Your ears require different sized ear tips; swap the channels and see if you still hear an imbalance on the same side (i.e. put the left channel in your right ear and the right channel in your left ear)
- Your ear tip is not sealing properly; inspect the ear tip for tears and blockages and make sure it is installed properly
Issue: Crinking Sound (driver flex)
Resolution: A crinkling sound when inserting one or both of the driver housings is not unusual and is caused by air pressure in your ear compressing the very thin driver diaphragm. It can even lead to a temporary reduction or loss of sound after insertion. If you experience a reduction or loss of sound in one or both ears, you can pull on your ear lobe to relieve the pressure in your ear or pull the earphone out slightly, which should restore the sound. The crinkling will often diminish with time and use. Different ear tips may also reduce/eliminate the crinkling.
Issue: Static Crackling Sounds
Resolution: Static crackling from the earphones, microphone, or both can be caused by static electricity charge. This usually occurs during dry weather and with the use of heating or some air conditioning. If you are experiencing static crackling sounds, it is recommended that you relieve the static buildup or cease use of electronic devices. While damage from static electricity is not likely, it is possible.
Issue: Static or Other Noise When Plug is Moved
Resolution: If the plug or inside of the jack is not clean you may hear static, clicking, or other noise when the plug is moved. Please clean the plug with a soft cloth or isopropyl alcohol. For information on cleaning the inside of the headphone jack, please consult your phone/media player manufacturer.
Issue: The remote button is not working with your device (P version only)
Resolution: Visit our P Version Compatibility page to make sure the remote is compatible
Issue: Earphones sound hollow unless the remote button is pressed (P version only)
Resolution: Your device is not pin compatible with the M6P. You may purchase a TRRS adapter to resolve the issue. Please see our P Version Compatibility page for more info.
Issue: Random Remote Action (P version only)
Resolution: Lint in the jack of your phone can cause a short between the terminals, resulting in random button events. Please check the inside of your jack with a flashlight and consult the manufacturer of your device for the best way to clean the headphone jack. Moisture, including sweat, can also cause the remote button to short out. Please either allow the unit to air dry or use a hair dryer to dry out the remote.